Right of cancellation

Consumers generally have a statutory right of cancellation when concluding a distance selling transaction. Below you will find a brief explanation of your right of cancellation, the consequences of the cancellation and a sample cancellation form.

Right of cancellation

You have the right to cancellation from the contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of cancellation, you must send a clear statement (e.g. a a letter sent by post, an email or a message via the contact form) of your decision to withdraw from the contract. You can use the attached model cancellation form for this, but it is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, lugema GmbH will owe you all payments that it has received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you choose a different type of delivery than that offered by lugema GmbH , you have chosen cheapest standard delivery) immediately and at the latest within fourteen days from the day on which lugema GmbH received notification of your cancellation of this contract. For this repayment, lugema GmbH uses the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. lugema GmbH can refuse repayment until lugema GmbH has received the goods back or until you have provided proof that you have sent back the goods, whichever is earlier.

You have the goods immediately and in any case at the latest within fourteen days from the day on which you inform lugema GmbH about the cancellation of this contract

lugema GmbH, Ostberger Str. 70b, D-58239 Schwerte

to send back. The deadline is met if you send off the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary to establish the nature, characteristics and functioning of the goods.

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)

– To lugema GmbH, Ostberger Str. 70b, D-58239 Schwerte, hello@ecofy.green

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if notification is made on paper)

- Date

(*) Delete where not applicable.


Returns portal

In addition to the revocation according to the above cancellation policy, lugema GmbH allows you to simplify the processing of your return if you wish: If you register your return via the returns portal, you will receive a prepared package label (return label) with which you can hand your package to DHL without separate payment . The resulting shipping costs for lugema GmbH Shoes will be deducted from the purchase price to be refunded. They are a flat rate of €3.50 for returns from Germany and €8.90 internationally.

You will be reimbursed for any outward shipping costs paid in the web shop when you return the complete order.


As of February 13, 2023